Member accounts are created by the SBFN Secretariat. The first user—usually the point of contact (POC or focal point) from your institution—is given access with extended rights. An automated email will be sent to the POC’s email address with a temporary password. Log in within 72 hours to activate your account. The POC can then add more team members to collaborate on the survey. For detailed steps on how to add a team member, see this step-by-step guide.

You can set your password in your member profile. If you forget your password, click “Forget password?” on the member log in page, enter the email you use to log in to SBNF member’s account, an email will be sent with instructions to reset your password. You are recommended to change your password after activating their account.

A member can have only one POC (Point of Contact) administrator account (an equivalent to a person with expanded rights and access). No limits for teammates account (users with limited access).

You can only be logged into one device at a time with one account. 

The email address cannot be changed for security reasons. Instead, a member can request that the email be blocked and a new one created. To do this, the person with sufficient access should send a request to support_sbfnifc [dot] org (support_sbfn[at]ifc[dot]org).

The password can’t be recovered for security reasons. If for any reason you would like to receive a new password, please click ‘Forgot password?’ on the login page and follow the instructions. Once you have access to your profile, request a password reset again and follow the instructions as well.

We recommend that one member institution in each country take the lead in coordinating the survey submission on behalf of all SBFN members in a country. This approach helps ensure a streamlined process and a single, consolidated response per country. If multiple institutions are involved, please agree on a focal point and inform the SBFN Secretariat. Institutions within the same country can collaborate on the same survey through the data portal, where they can also leave comments and notes to support joint completion. 

In countries where different institutions are responsible for the banking and non-banking sectors, each institution should complete the corresponding survey for their sector. For example, the institution responsible for the banking sector to fill out the banking sector survey and the other institution responsible for non-banking (e.g., securities, pensions, insurance) sector to fill out the non-banking survey. Please confirm this arrangement with the SBFN Secretariat or propose an alternative that suits your institution

There are two types of surveys: Banking/Non-Banking Sector Survey and Preparation Stage Survey. If your country has one or more sustainable finance framework(s) in place, you will be assigned the banking/non-banking sector survey. If your country is still in the preparation stage (i.e., no framework is in place), you will be assigned the Preparation Stage Survey.  For the purposes of the SBFN Measurement Framework, the term “national framework(s)” can refer to one or several policies, roadmaps, guidance, regulations, and/or principles issued by regulators or industry associations in relation to each pillar of sustainable finance. If you log into the portal and find that you’ve been assigned to the incorrect survey, please contact us for assistance.

Your institution’s POC will receive an automated email once a survey has been assigned. Click the link provided in the email to log in to the data portal. 

Yes. If your country participated in the 2023 , you could find previous response in your country profilefor your reference.

Yes. The Focal Point can add additional collaborators to help complete the survey once logged into the SBFN Portal. If you need help accessing the portal, please contact SBFN Secretariat at support_sbfnifc [dot] org.

Yes. You can return to the Data Portal and make changes to your responses at any time before the survey deadline. If you need assistance reopening a submitted survey or making edits, please contact the SBFN Secretariat at support_sbfnifc [dot] org.

Reach out to the SBFN Secretariat at support_sbfnifc [dot] org. 

Your responses will contribute to the 2025 Global Progress Reports, which track collective progress and share best practices across the network. Your country’s progress will also be reflected in its country profile and on the global dashboard within the SBFN Data Portal. Any policy documents you upload in the survey will be published in the Framework Library—unless you mark them as confidential, in which case they will not be published.

This message typically appears if your session has timed out due to inactivity. To resolve the issue, simply log out of the Data Portal and log back in.

To resolve the issue, log out of the Data Portal and log back in.

SBFN team used Q4 2023 data except for bond data for which most updated data are available so we use Q4 2024 data. 

SBFN team has used the following sources:

• Number of banks: International Monetary Fund (IMF)
• Banking assets: World Bank
• GDP: World Development Indicators and Oxford Economics
• Non Performing Loans (NPL): World Development Indicators
• ESG Bonds: Refinitiv and ICMA 

After you submit the survey, you will receive a confirmation email titled “SBFN Member Data Collection Survey has been submitted.” If any issues or questions arise during the review, the SBFN Secretariat will leave comments in the Data Portal. You will be notified by email with the subject line “Attention Required: SBFN Member Data Collection Survey” when your input is needed. Please log in to the portal to view the comment and provide any necessary clarifications.

The country profile is automatically updated following each data collection cycle. Outside the data collection period, the country profile is updated by SBFN Secretariat upon your request. Once updates are made by SBFN Secretariat, you will be asked to validate the changes. After successful validation, updates will be published on the data portal. To request updates, please email support_sbfnifc [dot] org. 

Country profiles are typically updated following each data collection cycle. However, members may request an update at any time if there has been significant progress in their country.  

The data in the global overview dashboard, which includes information on member institutions, member countries, progression matrix, and sustainable finance policies launched, is updated in real-time, except during maintenance.  

To update the timeline on your country profile, please email support_sbfnifc [dot] org with relevant details. Once updates are made by SBFN Secretariat, you will be asked to validate the changes. After successful validation, updates will be published on the data portal.  

Yes, documents submitted during the regular SBFN data collection survey are automatically published in the Framework Library. These documents can also be used as supporting evidence for the data collection survey. When submitting your document during the data collection survey, you will also have the option to mark any document as confidential, in which case it will not be published in the Library. Outside the data collection cycle, if you need to update documents, please email support_sbfnifc [dot] org. 

For assistance, please email support_sbfnifc [dot] org, including all necessary details related to your requested update. 

The policy document submitted as part of the SBFN data collection survey responses are automatically uploaded to the Framework Library. You can also request assistance from SBFN Secretariat to manually upload the document by emailing support_sbfnifc [dot] org.  

The policy document submitted as part of the SBFN data collection survey responses are automatically uploaded to the Framework Library. You can also request assistance from SBFN Secretariat to manually upload the document. 

The document must align with the definition of “national framework” stated in the Sustainable Banking and Finance Network Measurement Framework and Methodology. For the purposes of the SBFN Measurement Framework, the term “national framework(s)” can refer to one or several policies, roadmaps, guidance, regulations, and/or principles issued by regulators or industry associations in relation to each pillar of sustainable finance. SBFN recognizes that national frameworks for sustainable finance vary from country to country and are influenced by national priorities, characteristics of national financial sectors, and the institutions that are acting as champions of sustainable finance. SBFN’s definition of national framework(s) for the purpose of the Measurement Framework thus reflects the broad range of initiatives that are taken across emerging markets by both regulators and industry associations. 

The size of the document should not exceed 49 MB.

Permitted formats include: txt, doc, docx, pdf, xlsx, xls, jpg, and jpeg.

To get assistance in updating the library, write an email to support_sbfnifc [dot] org (support_sbfn[at]ifc[dot]org), making sure to include all the required details:

1. The document title in English.
2. The document type (National Strategy, Policy Framework, Research, Roadmap, Principles/Initiatives, Templates/Tools, Action Plan, Taxonomy, Guidelines).
3. Thematic Area in English (for example, Sustainable Finance).
4. Sector Coverage (Banking, Non-Banking, Banking & Non-Banking).
5. The document issuer name (the name of the organization that published the document) in English.
6. Issuance Year (YYYY).